Last updated: June 2025
Our Commitment
We want you to be completely satisfied with License Vault. If you are not happy for any reason, we offer a straightforward, transparent refund policy.
14-Day Money-Back Guarantee
All new paid subscriptions (Starter, Pro, and Agency plans) come with a 14-day money-back guarantee. If you decide License Vault is not right for you within 14 days of your first payment, contact us and we will issue a full refund with no questions asked.
To request a refund, email hello@licensemanager.viraloo.org from the address associated with your account. Include Refund Request in the subject line, along with your account email and the approximate date of payment. We process refunds within 3 to 5 business days. Depending on your payment provider, funds may take a further 5 to 10 business days to appear in your account.
Subscriptions Beyond 14 Days
For requests made after the 14-day window, we evaluate refunds on a case-by-case basis. We may offer a partial prorated refund for unused time at our discretion. We generally do not provide refunds for charges more than 60 days old; accounts suspended for violations of our Terms of Service or Acceptable Use Policy; or charges related to plan upgrades where the upgraded features were actively used.
Annual and Lifetime Plans
Annual plan subscribers are covered by the 14-day money-back guarantee from the date of the annual charge. After 14 days, we may offer a prorated refund for remaining months at our discretion. Lifetime plan purchases are covered by the 14-day money-back guarantee and are non-refundable thereafter, as they represent a permanent licence to use the Service.
Subscription Cancellation
Cancelling your subscription stops future charges immediately. Cancellation does not automatically trigger a refund for the current billing period. Your account remains active until the end of the period you have already paid for.
To cancel, go to Account → Billing → Cancel Subscription, or contact us at hello@licensemanager.viraloo.org and we will cancel within one business day.
Charge Disputes
Please contact us before disputing a charge with your bank. We can usually resolve billing issues faster directly, and chargebacks may result in account suspension while the dispute is open.
Contact
For any billing questions or refund requests: hello@licensemanager.viraloo.org. We aim to respond to all billing queries within one business day.